AzaPay
Azapay is a P2P payment application that bridges the existing money transfer gap between customers, business owner and users.
OVERVIEW
Azapay is a P2P payment application that bridges the existing money transfer gap between customers, business owner and users
THE PROBLEM
Many individuals find it inconvenient to carry cash or physical cards, and struggle to keep track of their spending and prevent fraud.
PRODUCT GOAL
To develop a secure mobile payment app that allows users to make payments using their mobile device, track their transaction history, view their account balance, and receive alerts for suspicious activity.
KEY FEATURES
Secure payments, card linking, P2P payments, transaction history, balance check, fraud alerts and multi-language support.
MY ROLE
My Role:
Lead Designer
Timeline :
Tool used:
MY PROCESS
1. Empathise
2. Ideate
3. Design
4. Test
1. Empathise
2
3
4
Using the simple random sampling method, I asked a couple of people to download the Azapay mobile app and then I asked them to give reviews about their experience using the application.
4 people shared their pain points and here they are:
Aside the painpoints generated above, all the respondents made me understand that they couldn’t get past the homepage due the fact that an OTP was not sent to either their mail or their phone number, despite the application requesting for it. This in turn hindered them from getting into the app to use and give their opinion on the experience they had while using the application.
I have a couple of screenshots about the homepage and the app proper, which was why I decided to redesign the application in the first place. And with the new development in that users cannot get past the verification process, my design will be based on the screenshots I have from the application.
1. Empathise
2. Ideate
3
4
Having gathered the painpoints, the next step was to brainstorm on two things:
1. How the UI can be better.
2. How the users can have a seamless experience.
HOW THE UI CAN BE BETTER
Looking into the Laws of UX, the Aesthetic-Usability Effect was used as it explains that "Users tend to perceive aesthetically pleasing design as design that is more usable"
This means that people will most likely tolerate a product that has minor UX issues due to it being aesthetically pleasing.
HOW THE USERS CAN HAVE A SEAMLESS EXPERIENCE
Jakob’s Law seem to fit this. The law states that “Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know”.
Users of modern fintech and traditional banking apps especially in Nigeria are used to some certain Information Architecture in app. They have some mental models they are used to and this redesign covers that. Deviating from what they are used to might cause them to either opt out of using the app or reduce their time on the app.
1. Empathise
2. Ideate
3. Design
4
The design starts with the basic components that made up my style guide. Followed by the “before” and “after” of certain screens
Basic Components
1. Empathise
2. Ideate
3. Design
4. Test
After the designs and all, I then conducted user testing to validate the design and identify any areas for improvement. The test was conducted with real users, and their feedback and suggestions to refine the design further were noted
Outcome
The final design solution is a user-friendly and intuitive mobile application that provides a seamless experience for P2P transactions. The application offers multiple payment options, and the security and privacy of users' financial information were ensured through biometric and authentication mechanisms. The platform also provided an efficient and convenient dispute resolution mechanism, making it a reliable and trustworthy platform for users. The design solution was well-received by the stakeholders and potential users